With our intense focus on responsiveness, technology and staff, we can consistently deliver industry leading, award winning IT support and strategic services.
OUR RESPONSIVENESS, A SERVICE OBSESSION
We live by the clock, and our processes are designed specifically with quick problem resolution in mind. We’re committed to not just the highest level of service, but the fastest.
Since started we’ve successfully handled over 100,000 cases
Our service obsession isn’t just a bunch of hollow buzzwords, it’s a firm part of the our culture that encompasses every one of our processes and tasks. We continuously and obsessively track our performance and your problems status. And keeping with our responsiveness mantra, if you call us, you will be speaking directly with a technician, 24 hours a day, 365 days a year.
OUR TECHNOLOGY, A CUTTING EDGE FOUNDATION
We implement award winning, cutting edge technology in order to provide you with a solid foundation from which to deliver excellent service.
This includes proactive device monitoring, 24/7/365. We won’t just wait for something to go wrong, we actively monitor every device in your network and preemptively handle most issues before they even occur.
We have made a huge difference in our company. They really are just and extension of our organization. It’s a really good feeling knowing they are supporting our network.
We also access, manage, upgrade, secure and fix workstations, servers and network devices remotely – and often automatically. Coupled with our preventive maintenance, cloud based solutions and state of the art virus protection and security analysis, you’ll always be up and running.
OUR STAFF, GOING THE EXTRA MILE
We firmly believe that, if you hire the best people, give them the best tools and engage them daily as human beings, they pass on this respect to their clients in the form of great service.
Getting the technical side right is always our focus but we also never forget that in a service-centric business it all comes down to the people – and ours are the best. We take pride in our staff and genuinely value the relationships that we’ve built with our clients over the years.
At the end of the day, this increases retention and, as a bi-product, profitability. It’s a mutually beneficial relationship!